We want you to be successful, committed and happy when you are tutoring our students. We want to deliver excellence and recognise that in order to do this, we need a very high-quality content of lesson materials, as well as technologically advanced support and organisational tools to enable you to deliver successful lessons in a positive online environment. We view the online classroom as the future of education, one where students can access a British based curriculum, anywhere, at an affordable price for parents, who would otherwise be unable to access this level of education.
Q1) What should I do if a student is late?
A1) You should notify Red Fox education after 15 minutes; you are requested to remain in the lesson for the full duration of the lesson to wait for the student. If the student arrives late it is at your discretion whether you decide to give the student additional time after the assigned lesson time has ended. Flexibility is appreciated from the teacher because sometimes a student may have a power cut or technical issue, and this flexibility works both ways when the teacher has issues. If a student does not arrive during the full allocated lesson time, please assign homework for the student within the lesson feedback form and sign the lesson off as “completed”.
Q2) What should I do if a student misbehaves or is rude during my lesson?
A2) Please report this and clearly detail what the issues were and how you think we may resolve them. We will then try and work together to solve the problems.
Q3) What should I do if a student keeps asking to change the day and time of a lesson?
A3) We want to be as flexible as possible for both the student and tutor, however if consistent changes create problems with managing and undertaking the lessons then this should be reported.
Q4) What should I do if a student asks me a personal question about myself?
A4) Getting to know your students and having a professional and friendly rapport is encouraged, however you need to remain tactful, respectful and should consider what you say and how you say it whenever you are asked personal questions.
Q5) How do I deal with a student who is not very talkative or has a negative attitude?
A5) Be professional, and act as your ideal of a teacher would act, we recognise that not all students may wish to fully engage in a lesson and there are many stresses on a student that we may not be aware of. All you can do is your best, remain professional and don’t take anything personally or become frustrated or raise your voice, always try to keep your tone in a manner that befits a professional, kind and sincere tutor wanting to help educate a student.
Q6) What should I do if a student asks me for my personal details or asks for private tuition?
A6) If a student asks you for your personal details please always communicate this to Red Fox Education so that we are aware of this situation. Our priority if always the safety and welfare of both student and tutor so please avoid any direct exchanging of personal details without first notifying Red Fox Education. If a student asks for private tuition, politely tell them no.